The COFFEE PHILTER
I know...no one likes the legal stuff, but it is necessary....read on:
Warranties: Unless stated otherwise, all equipment comes with a 1 year parts and labour DEPOT warranty from date of purchase. We will do everything possible to solve any technical problems without requiring you to ship your equipment back to us (telephone and/or e-mail technical support, shipping parts to you etc.), but should a return to depot repair be required, it is the customers responsibility to ship the equipment, including all shipping costs, insurance etc. We cover all costs for the return trip.
IMPORTANT WARRANTY EXCLUSIONS - PLEASE NOTE:
Lack of water in the internal boiler, not just the water reservoir, can damage the heating element – these cases are not handled under warranty as this is not a defect of the machine. Customer should watch the water intake hose (where applicable) when starting for the first time to insure water is being drawn in. If not, they should stop machine immediately and call us.
All water should be drained from internal boiler before shipping machines in freezing weather - equipment damaged by freezing not handled under warranty.
All damaged items claims must be reported within five (5) days of receipt/delivery. Customers should not use the equipment and must keep all original packaging. Replacements for damages are charged to your account, and credit is issued upon satisfactory return of damaged shipment. Satisfactory returns must include the original shipping label on original outer box. Failure to comply will result in denial of credit to your account due to denial of payment of claim from the common carrier.
All Defects On Arrival (DOA) must be reported within five (5) days of receipt/delivery. Replacements for DOAs are charged to your account, and credit is issued upon satisfactory return of damaged shipment. Satisfactory returns must include the original accessories, original packaging, and proper packing of loose articles to avoid damage.
Customer is responsible for return shipping costs after first five (5) days after receipt/delivery
NON WARRANTY RETURNS
Returns are accepted only on units deemed defective and within first 5 days of customer receipt. Non-defective returns are subject to a 20% restocking fee
No returns accepted on accessories, parts, or coffees.
PLEASE CONTACT US BEFORE SHIPPING ANY EQUIPMENT. WE DO NOT ACCEPT SHIPMENTS WITHOUT PRIOR AUTHORIZATION.
Will we help you AFTER the warranty period expires? Of course...but while we cannot cover the costs of parts or labour after the warranty period expires, we are ALWAYS here to help.
Shipping Equipment: Shipping equipment not in the original packaging material may void any warranty and cause additional damage during shipment. It is required you store your original packaging material should shipping/moving ever be required. It is required that your return be shipped via UPS or other trackable carrier and have the machine fully insured for the purchase price as we are NOT responsible and will not accept liability for return shipments lost in transit, damaged in transit, or improper packaging. Credit will not be issued for returns lost in transit and returns or part of returns, including free merchandise, damaged in transit. "Free" items returned damaged would be deducted from the credit at the current selling price of the item (even if the charge is not listed on the invoice). Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.
Lack of Water and scale Damage: Equipment warranty does NOT cover damage to espresso machine heating systems (heating elements and related electronics) due to "lack of water" and/or scale conditions. It is the customers responsibility to maintain the equipment to a suitable level to ensure the water management electronics within the machine can function properly or that manual fill machines always have suitable water levels within the boiler.
Faults in equipment from misuse, scale buildup etc. are not covered by warranty. Regular maintenance, cleaning, descaling, water softening/filtering etc. are the customers responsibility and are very important to ensure the longevity of your equipment.
We cannot accept returns on "semi-commercial" or "commercial" equipment if the product has been used/opened.
We cannot accept returns on special order items, accessories, and un-resellable products (without the original packaging, etc).
Shipping costs (including shipping costs to provide "free shipping" or "shipping included in the purchase price" of the merchandise) to and from your location are non-refundable and are deducted from the credit.
Items returned that were purchased as part of a "package deal" will result in the discounted difference from the regular retail price being deducted from any credit on the unreturned "package deal" items.
Repairs have a 30 day parts (except electrical parts which have no warranty) and labor warranty limited specifically to parts replaced. The warranty does not cover misuse, abuse, negligence, power surges, "Acts of God", shipping damage, or other items that were not in scope of the repairs invoiced. There are no returns or refunds for repair services.
Some exceptions can be made on a case-by-case basis, but a restocking fee may apply.
Please contact me if you have ANY questions or concerns about machine maintenance. Protect your investment and you will get years and years of trouble-free operation.
Want more information on any of our policies? Email us at: sales@coffeephilter.com or call toll free at 1-866-458-6498
Grant Thompson
Owner/Operator